Return Policy

🔁 Return & Exchange Policy

1. Return & Exchange Window

  • You can return or exchange your order within 7 days of delivery.

  • Items must be unused, unopened, and in their original packaging.

2. Items Not Eligible
For hygiene and safety reasons, we do not accept returns for:

  • Opened or used products

  • Oral care items (after seal is broken)

  • Customized or personalized items

  • Products marked non-returnable

3. How to Request a Return/Exchange
Just follow these easy steps:

  1. Email us your Order ID and issue at : help@smilify.co.in

  2. Our team will review your request and share return instructions

  3. Return shipping (if applicable) must be arranged by the customer unless the product was damaged or incorrect

4. Damaged / Wrong Items

  • Report any damaged or incorrect items within 48 hours of delivery with photos.

  • We’ll arrange a replacement or issue a full refund.

5. Refund Timeline

  • Refunds (if approved) are processed within 5–7 business days after receiving the returned item.

  • Amount will be credited to the original payment method.